zkMe Education Hub

Blockchain interaction in zkMe requires a simple network selection:

• Network switching can be performed directly through both web interface (app.zk.me) or mobile application
• Select the desired blockchain network from the available options in the network selector
• All subsequent interactions will occur on the selected blockchain network

This notification indicates an existing wallet binding relationship:

• The wallet address being used is already bound to another zkMe account
• Each wallet can only be associated with one zkMe account as a security measure
• To proceed, either switch to the bound wallet address or use a different email
• The binding between wallet address and account is permanent

This notification indicates an existing SBT binding relationship:

• The current SBT is already bound to a specific wallet address shown in the message
• Access requires switching to the indicated wallet address for operations
• For alternative access, a different email address can be used for login
• The binding relationship between SBT and wallet address is permanent

Account deletion has significant implications for future system access:

• Account deletion irreversibly removes all verified credentials and established identity proofs from the system
• Future re-registration attempts with the same biometric data or documents will fail due to user data conflict in the system
• Account recovery becomes impossible after deletion as all associated verification data is permanently removed
• Complete account deletion should only be considered if permanent departure from the zkMe ecosystem is intended
• Self-service account deletion can be performed through the App interface if permanent removal is required

An existing faceprint notification indicates a biometric uniqueness conflict in the system:

• MeID is a rapid and privacy-preserving solution to combat bot and sybil attacks. Due to this security-first design, each user's biometric identity is limited to one-time faceprint generation.
• Each facial biometric profile must maintain absolute uniqueness within the MeID system

A timeout error during document scanning can be resolved through several steps:

• Document scanning conditions must be optimized by verifying document validity, checking correct positioning, and maintaining adequate lighting for clear visibility
• Platform switching between versions (mobile app or web browser) may resolve issues as scanning performance varies across platforms and devices
• Support requests through Discord with wallet address and email details should be submitted if issues persist after attempting the above solutions